What do I do if I am locked out of my account?
If you forget your password, please click the forgot password link. If you don’t receive a password reset email within five minutes, please double check your spam. The email will be sent from firstname.lastname@example.org. If you enter the incorrect password too many times, your account will become locked. If this happens, please email email@example.com or call our office at (919) 477-2116 and we will unlock your account for you.
What happens when I no longer have access to the email that the account was created with?
We have a few different options to help with this problem. If you are listed as the primary parent/guardian on the account and no longer have access to the email address that you used, we can help you unlock your account and update the email address. To do so, please email firstname.lastname@example.org or call our office at (919) 477-2116. If you are listed as the secondary parent/guardian on the account and no longer have access to the email address that was used to make the existing account, you can create a new account. If you use the same email address that is listed on the existing account, you will receive an error message stating that your email is already in use. To work around this, you will want to create your new account using a “+word” format for your email address. For example, email@example.com. This will allow your email address to be accepted by our system but your emails will still be delivered to your original address.
How do I know if I have a credit? I can’t find my credit.
If you have canceled a camp and received a credit, it would have been included in your cancelation email Unfortunately, our system can not automatically save credits to your account and apply them at checkout. Please double check your inbox and spam for a cancellation confirmation email from firstname.lastname@example.org . If you are unable to locate this email, please email email@example.com or call our office at (919) 477-2116 and we will be able to provide you with your promotional code.
I don’t think that my discount is calculating properly.
Please double check all of the camps in your cart to determine what discounts you are eligible for. Sibling discounts are applied for two siblings registered in the same order. They don’t have to be registered for the same camp but the sibling discount only applies for 5-day camps. If you register siblings for camps less than 5 days, you will receive the multi-camp discount. For examples of how our discounts are calculated please click here. If you have any other questions regarding discounts please email firstname.lastname@example.org or call our office at (919) 477-2116.
My order total is $0, why do I have to enter my credit card information?
Our system requires a credit card for every purchase. If you apply a credit and checkout and your total is $0, you will be required to enter your card information but please note that it will not be charged. We do apologize for the inconvenience.
My payment is not going through.
Please make sure that you have double-checked the card number, expiration date, CVV code, name and address (especially the zip code). If you are attempting to use a gift card (such as a VISA or Mastercard), please make sure that you registered your card online first so that your billing address will be associated with the card. Please note that our online registration system will accept VISA and Mastercard but not American Express. If your card still does not go through, please email email@example.com or call our office at (919) 477-2116.
I registered for the same camp twice or the wrong camp, what do I do?
Registering for the same camp twice or the wrong camp is not an uncommon occurrence, so don’t worry! We’re here for you. As soon as you are aware of the registration error, please email firstname.lastname@example.org. and let us know if you would like to cancel the incorrect registration or transfer the registration to a different camp week.
Can I transfer my camp registration to someone else?
Unfortunately, we are unable to transfer your registration to a different person. If you cancel your spot in a camp, it will be available for registration or if the camp is full, the spot will automatically be offered to the first person on the waitlist.
Do you have a deposit system?
We do not currently have a deposit system. We do understand that registering for camps in December is a financial burden with the timing of the holidays. We are hoping to have a deposit system in place in the coming year to make camps more accessible for all families.
Are you able to check if our friend/relative is signed up for camp?
Unfortunately, we are unable to share registration information due to privacy policies. Please contact your friends/relatives directly. We know that camp is a lot of fun but even more fun when you have a camp buddy. If you are hoping for your camper to be in the same camp group as their friend/relative, we will send emails out to families a few weeks before camp starts to make requests if the camp will be split into two groups.