Questions About Camps & Programs
Does my child need to be able to swim?
No, we do not require that any of our campers know how to swim, regardless of age. Our 5-7 year old campers are never in water deeper than their belly buttons. Campers 8 and older may only enter water deeper than their belly button with a Personal Flotation Device (PFD), which we provide, and which are checked by staff to ensure proper fit.
What kind of pocketknife should I buy for my camper?
There are so many great options to choose from! Every knife is different. The only requirements are that the blade must be shorter than 3 inches, and there must be a locking mechanism on the knife — this ensures the knife can’t accidentally close while in use. Locking blades come in a few varieties including twist locks, button locks, lever locks and more. While we do not endorse any specific vendor, here are a few camper favorites: Case Mini Blackhorn Knife, Mini Buck Knife, Opinel #6 Pocket Knife, Opinel My First Pocket Knife (very popular because the blade is rounded), Gerber Mini Folding Knife, Nano Bantam Buck Knife.
What happens in the event of inclement weather?
Rainy days happen, and that’s not a bad thing! If the rain isn’t too hard, and it isn’t too cold, we’ll do our best to keep hiking, playing, exploring, and creating. Please help your camper come to camp prepared to be outside, even on a rainy day. If needed, all of our sites have access to shelter to get out of the rain, storms, or wind. Our Parent Handbook contains site-specific shelter information.
It is very unusual for us to cancel camp for the weather, but does happen in extreme circumstances such as flash flooding or hazardous winds.
Can I drop off or pick up my child outside of the specified times?
We always try our best to be as accommodating as possible for our families. Please understand that late drop offs and early pick ups take staff away from the rest of the group, so availability is dependent on staffing, number of campers, and site location. Advanced notice is required. Please contact us at email@example.com or call us at (919) 477-2116 to let us know of your request. Most importantly, our site staff should be notified the day of the time change in order to make arrangements for this event. You’ll be able to contact site staff via a field phone number, which will be provided on your first day of camp.
What happens during an overnight camp?
Overnight camp weeks progress as usual, except for the day that the overnight takes place. The morning of an overnight camp, your child will arrive with all of the supplies they need to get through the end of the following day. This will include two lunches; toiletry items and medications; pajamas and clothes for the next day; sleeping bag or pillow and blanket; and, if you choose, a tent. If you do not have a tent, don’t worry — campers will have the option of sharing with a friend, and many choose to sleep under the stars!
After the regular camp day ends, staff will assist campers in setting up their campsite. Then, campers will be given dinner (provided by us), and then there will be an evening activity. Past evening activities have included classic Schoolhouse games, twilight water time, storytelling, or variety shows put on by campers. As the evening winds down, everyone will change and get ready for bed, and nighttime medications will be administered.
The next day, we will provide breakfast, and once everyone has eaten and changed, it’s time for another day of camp!
We always cross our fingers for clear skies, but in the event of inclement weather, we have alternate sleeping accommodations available.
Questions About Registration
I am registering both a camper and a CIT. How can I be sure they are in the same camp week?
We recommend that you register your camper for the desired week, and then make a note in your CIT’s application that you are requesting a particular week because that is when your camper is registered. Since we assign weeks to CITs based on their applications, scheduling for CITs is much more flexible than it is for campers. If you wait until after your CIT has been assigned to a week, you run the risk of that camp week already being full. We understand how important this is for families, and will do our best to make sure your scheduling needs are accommodated!
Do you offer discounts?
Yes! Most programs are eligible for a discount when you register for two or more programs for the same child or siblings in the same household in the same order. We understand that it can get a little complicated when you’re adding different camps for different children. The good news is that the discounts automatically apply, so you don’t need to get too into the math side of things. Please note that discounts only apply to camps that are included in the same order, so ensure that all of your camps are in your cart before you check-out.
Multi-camp: Did you add a camp to your cart? Did you add another? You will automatically receive a $15 discount off the cost of a second and any additional camp seat purchased in the same order (that don’t qualify for the sibling discount). This could apply to one child signing up for several camps, siblings signing up for partial-week camps or Discovery Days, or many other combinations. This discount can apply to full-week camps, partial-week camps, and Discovery Days.
Sibling: We love having siblings in camp! When you sign up one child for a full-week of camp (a “qualifier week”), you’ll receive a $25 discount for one full-week of camp for each sibling. If you’re signing up your 8 children for two weeks, you’ll have one qualifier week which will earn the 7 other siblings a week of sibling discounts, and you’ll have a second qualifier week which will earn the 7 siblings a second week of sibling discounts. This discount applies to full weeks of camp only (5 days).
Please note that it is possible to receive both of these discounts on the same order, though it is not possible to receive both of these discounts on the same camp. Here are some examples of how this works.
How do I cancel a camp registration?
First, please review our program policies for specific policies about cancellations and refunds. Then, make a written cancellation request to firstname.lastname@example.org. Once we have processed your written request, we will notify you of how we can proceed with your cancellation. If refunded via credit, your refund will be processed within 5-10 business days.
Can I transfer my registration to a different week?
Yes! We understand that plans change, and you can transfer to a different week as long as there are spots open in that week. There will be an administrative fee of $40 per child, per transfer. Transfer requests must be made in writing at email@example.com. Once we have processed your written request, we will notify you of how we can proceed with your transfer.
Can I transfer my registration to another person?
Unfortunately, you cannot transfer your registration to a different person. If you cancel your spot in a camp, it will automatically be offered to the first person on the waitlist.
Can I add pick-up people to my child’s account?
Absolutely! To add folks as approved pick up people, please log into your UltraCamp account. On your “My Account” page, you’ll see a blue bar that says “Pickup Authorization”. This is where you can add additional people.
How do I use a promo code?
Our promo codes are issued as a dollar-for-dollar credit towards cancellations. Promo codes can be added on the last page of check out before you finalize your registration. Please note that if your promo code brings your order total to $0, you will still need to enter your credit or debit card information in order for our system to process your registration. Promo codes expire at the end of the year; however, since Spring and Summer camps are posted in early December, you’ll be able to apply promo codes to camps occurring in the next calendar year, as long as you register before the code expires.
There’s a Processing Fee option that I don’t remember seeing before. It this new?
Yes. Last year we paid out more than $40,000 in total payment processing fees and as a nonprofit, we are not able to continue absorbing that level of expense while continuing to offer such high-quality programming. This is the first year that we’ve had the option for folks to pay through ACH, which has a much lower processing fee. We know some folks will still need to or want to use credit cards, and we’ve included an option to chip in to cover the costs of your own credit card processing fees in the registration process.