- Questions about Camps & Programs?
- Questions about Registration?
- Looking for the Parent Handbook?
- Looking for Program Policies?
- Questions specific to Durham Camps?
- Questions specific to Orange Camps?
- Questions specific to Wake Camps?
What’s your Payment, Cancellation, Transfer and Refund Policy?
Please see our Program Policies for more information
Does my child need to be able to swim?
No, we do not require that any of our campers know how to swim, regardless of age. Our 5-6 year old campers are never in water deeper than their belly buttons. Campers 7 and older occasionally enter water deeper than their belly button with a Personal Flotation Device (PFD), which we provide, and which are checked by staff to ensure proper fit.
What kind of pocketknife should I buy for my camper?
There are so many great options to choose from! Every knife is different. The only requirements are that the blade must be shorter than 4 inches, and it must be a fixed blade or have a locking mechanism on the knife — this ensures the knife can’t accidentally close while in use. Locking blades come in a few varieties including twist locks, button locks, lever locks and more. While we do not endorse any specific vendor, here are a few camper favorites: Case Mini Blackhorn Knife, Mini Buck Knife, Opinel #6 Pocket Knife, Opinel My First Pocket Knife (very popular because the blade is rounded), Gerber Mini Folding Knife, Nano Bantam Buck Knife.
What happens in the event of inclement weather?
Rainy days happen, and that’s not a bad thing! If the rain isn’t too hard, and it isn’t too cold, we’ll do our best to keep hiking, playing, exploring, and creating. Please help your camper come to camp prepared to be outside, even on a rainy day. If needed, all of our sites have access to shelter to get out of the rain, storms, or wind. Our Parent Handbook contains site-specific shelter information.
It is very unusual for us to cancel camp for the weather, but does happen in extreme circumstances such as flash flooding or hazardous winds.
How do you prepare for hot days?
The Southeast is no stranger to warm temperatures! Fortunately for us our camp locations are fairly wooded. The trees provide a cool canopy for campers to run, hide, and explore. Running activities may be reduced to save energy and stay cool. Every day at camp campers participate in water time, which may be extended on particularly hot days. We take frequent water breaks, snack breaks, and sunscreen applications to keep their bodies fueled, hydrated, and protected.
Can I drop off or pick up my child outside of the specified times?
We always try our best to be as accommodating as possible for our families. Please understand that late drop offs and early pick ups take staff away from the rest of the group, so availability is dependent on staffing, number of campers, and site location. Advanced notice is required. Please contact us at firstname.lastname@example.org or call us at (919) 477-2116 to let us know of your request. Most importantly, our site staff should be notified the day of the time change in order to make arrangements for this event. You’ll be able to contact site staff via a field phone number, which will be provided on your first day of camp.
What happens during an overnight camp?
Overnight camp weeks progress as usual, except for the day that the overnight takes place. The morning of an overnight camp, your child will arrive with all of the supplies they need to get through the end of the following day. This will include two lunches; toiletry items and medications; pajamas and clothes for the next day; sleeping bag or pillow and blanket; and, if you choose, a tent. If you do not have a tent, don’t worry — campers will have the option of sharing with a friend, and many choose to sleep under the stars!
After the regular camp day ends, staff will assist campers in setting up their campsite. Then, campers will be given dinner (provided by us), and then there will be an evening activity. Past evening activities have included classic Schoolhouse games, twilight water time, storytelling, or variety shows put on by campers. As the evening winds down, everyone will change and get ready for bed, and nighttime medications will be administered.
The next day, we will provide breakfast, and once everyone has eaten and changed, it’s time for another day of camp!
We always cross our fingers for clear skies, but in the event of inclement weather, we have alternate sleeping accommodations available.
I am registering both a camper and a CIT. How can I be sure they are in the same camp week?
Beginning this year, you’ll be able to register your camper and CIT at the same time! If you’re registering in Wake, please register your camper for the specific camp location and your CIT for Wake in general. Then you can shoot us an email to let us know you’ve got a CIT and camper in the same week. We’ll do our best to make sure they get to the same Wake location. We understand how important this is for families, and will do our best to make sure your scheduling needs are accommodated!
Do you offer discounts?
Yes! Most programs are eligible for a discount when you register for two or more programs for the same child or siblings in the same household in the same order. We understand that it can get a little complicated when you’re adding different camps for different children. The good news is that the discounts automatically apply, so you don’t need to get too into the math side of things. Please note that discounts only apply to camps that are included in the same order, so ensure that all of your camps are in your cart before you check-out.
Multi-camp: Did you add a camp to your cart? Did you add another? You will automatically receive a $15 discount off the cost of a second and any additional camp seat purchased in the same order (that don’t qualify for the sibling discount). This could apply to one child signing up for several camps, siblings signing up for partial-week camps or Discovery Days, or many other combinations. This discount can apply to full-week camps, partial-week camps, and Discovery Days.
Sibling: We love having siblings in camp! When you sign up one child for a full-week of camp (a “qualifier week”), you’ll receive a $25 discount for one full-week of camp for each sibling. If you’re signing up your 8 children for two weeks, you’ll have one qualifier week which will earn the 7 other siblings a week of sibling discounts, and you’ll have a second qualifier week which will earn the 7 siblings a second week of sibling discounts. This discount applies to full weeks of camp only (5 days).
Please note that it is possible to receive both of these discounts on the same order, though it is not possible to receive both of these discounts on the same camp. Here are some examples of how this works.
How do I cancel a camp registration?
First, please review our program policies for specific policies about cancellations and refunds. Then, make a written cancellation request to email@example.com. Once we have processed your written request, we will notify you of how we can proceed with your cancellation. If refunded via credit, your refund will be processed within 5-10 business days.
Can I transfer my registration to a different week?
Yes! We understand that plans change, and you can transfer to a different week as long as there are spots open in that week. There will be an administrative fee of $40 per child, per transfer. Transfer requests must be made in writing at firstname.lastname@example.org. Once we have processed your written request, we will notify you of how we can proceed with your transfer.
Can I transfer my registration to another person?
Unfortunately, you cannot transfer your registration to a different person. If you cancel your spot in a camp, it will automatically be offered to the first person on the waitlist.
When will I get off the waitlist?
It is really hard to predict how our waitlists will move. Some weeks a lot of people get off the waitlist and some weeks no one moves off the waitlist. We can’t guarantee which way it will go as it is dependent on other families. If you’d like to know where your camper is on the waitlist email us at email@example.com or call us at 919-477-2116.
Can I add pick-up people to my child’s account?
Absolutely! To add folks as approved pick-up people, please log into your UltraCamp account. On your “My Account” page, you’ll see a blue bar that says “Pickup Authorization”. This is where you can add additional people.
How do I use a credit on my account?
Credits you’ve received on your Ultracamp account will automatically be used when registering.
Am I required to pay the processing fee to pay by card?
If you would like to pay for camp by either credit or debit card, there is a 3% processing fee added on to the total. We do also offer the option to pay through ACH where there is no processing fee added.
How do I print/download my tax receipt?
Once you log into your Ultracamp account, find and select the three lines in the upper left corner (the menu)
Select the drop-down menu (+) next to My Account
Select Print a Statement
Select the season you wish to view
Our Tax-ID can be found in the upper right corner if you need it
Have any other questions? Give us a call or an email!